Frequently Asked Questions 

  • If you love it, reserve it as soon as possible. All rentals are based on availability. We recommend reaching out 2 months before your event, to better match you with your date and rental. We can try to accommodate last-minute bookings, but again, all rentals are based on availability. Dates and items cannot be held until a 50% reservation deposit is made and the contract is signed. The full balance of your rental is due 30 days prior to your event date. If you book within a 30-day window, then the complete payment and signed contract is due up front.

  • We service between Selah and the Tri Cities area.

  • Currently, we are NOT offering this as an option. We will deliver and pick up.

  • No. For the safety of others and to refrain from any equipment damage, we do not allow you to move our backdrops after they have been set up. This is non-negotiable.

  • Depending on the weather, safety, and risk involved with the wall, Moonlit Moments has the final say.

    Typically, we would ask for an overnight rental (if indoors).

    If you paid $250 for the wall rental, then you only have it for 3 hours.

    If you paid $325 for the wall rental, then you have it all day.

    There will be an added $125 added charge if you require us to pick up after 11pm and before 9am.

    This information needs to be discussed beyond 30 days prior to the event or before the final payment is due. Should there be a $125 fee, it will need to be due with full payment or 30 prior to the event date.

    For the wedding proposal package, the rental period lasts 1.5 hours (That is aside from setup/take down).

  • Regarding Rose Walls - It takes us up to an hour to do most setups. Based on the environment and our other scheduled setup's, we may arrive to set up the rental 1-2 hours prior to your event, or earlier. It may take no more than one hour to take down the wall.

    For the proposal package - It takes about 2 hours to set-up. Also, this is depending on environment. It takes about 1 hour to take down the heart arch

    Make sure to communicate set-up times to the venue. We will need to meet with you or your designated person upon arrival, to discuss setup location. To make things easier on you, we can work directly with the venue if you are in agreement with this. We do ask for clear communication up front.

  • Our backdrops are for indoor or outdoor use, but they are not made to withstand inclement weather. If outdoor use is preferred, pickup is required immediately after the event (late night pickup will incur an additional fee). Should bad weather or wind become an issue, we may have to make a difficult call to deny outdoor placement for safety reasons. Moonlit Moments has final approval on all backdrop placements.

  • Our 50% deposits are non-refundable. The full rental fee will be forfeited if you cancel less than 30 days before your event. Please take into consideration that we may have lost out on a potential booking and new client, when we booked your memorable event, so a cancellation policy is necessary.

  • Cash, Zelle, ACH, PayPal, and Cash App.

  • We know you will treat our backdrops with love and care, but we are realists. We understand that small, easily fixable issues are a sign your event was a success (think small scratched, missing silk flower). However, the renter assumes full responsibility for items upon possession. If an item is returned damaged (or not returned at all), and the cost of repair (or replacement) exceeds $25, a damage or replacement fee will be charged. This also goes for backdrops not responsibly protected by client from inclement weather. The cost of the repair is determined by the owner.

  • Yes! We carry a General Liability Insurance Policy. If your venue would like a certificate of insurance from us, please forward us the information they need and their contact information to confirm receipt of information.

  • The minimum base price of $250. So, for instance, we cannot rent out a neon sign alone and deliver it to you.